At CareLab Cosmetics, your satisfaction and skin health are our top priorities. We take great care in ensuring the quality and safety of our products. If you are not completely satisfied with your purchase, please review our refund policy below.
1. Eligibility for Refunds
Due to hygiene and safety standards, we only accept refunds or exchanges for unopened and unused products returned in their original condition and packaging within 7 days of delivery.
⚠️ Opened, used, or tampered items are non-refundable due to the risk of contamination and consumer safety concerns.
Scientific rationale: Opened cosmetic products can harbor microbes or degrade upon exposure, posing risks to users.
2. Non-Refundable Items
The following items are not eligible for refund:
Opened or used skincare products
Items purchased on sale or promotion
Gift cards
Personalized bundles
or gift boxes
3. Return Process
To request a return:
1. Contact us at support@carelabcosmetics.com within 7 days of receiving your order.
2. Provide your order number, the product(s) you’d like to return, and the reason.
3. Wait for our team to approve your return request and share return instructions.
Returns sent without approval will not be accepted.
4. Shipping CostsReturn shipping is the customer’s responsibility.
We recommend using a trackable shipping method.
5. Refund TimelineOnce we receive and inspect the returned product(s), we’ll notify you via email.
If approved, your refund will be processed within 5–10 business days via the original payment method.
6. Damaged or Incorrect Orders
If you received a damaged or incorrect item, contact us within 48 hours of delivery. We will arrange a replacement or issue a full refund, including shipping.
Scientific rationale: Transport-damaged products can lose stability or efficacy, necessitating replacement.
7. Customer SupportFor any refund inquiries, please contact us at: support@carelabcosmaetics.com
WhatsApp support available on our website