Delivery Policy

At CareLab Cosmetics, we are committed to delivering your skincare essentials quickly, safely, and efficiently. Please review our delivery policy below for details on shipping times, methods, and procedures.

  1. Processing Time

Orders are processed within 1-2 business days (excluding weekends and public holidays) after receiving your confirmation email. You will receive another notification when your order has shipped.

Scientific rationale: Fast dispatch reduces product degradation risk in sensitive skincare items. [1]

  1. Domestic Shipping (Egypt)

Standard Delivery: 2–4 business days

Express Delivery: 1–2 business days (available in select cities)

Delivery Partner: We partner with trusted courier services to ensure safe and timely delivery.

Delivery charges vary based on location and will be calculated at checkout.

  1. International Shipping

We currently ship to selected countries. Estimated delivery time: 5–10 business days depending on the destination.

International shipping fees will be calculated at checkout.

Customs fees and import duties (if applicable) are the customer’s responsibility.

Scientific rationale: Packaging for international delivery complies with cosmetic transport guidelines to maintain product integrity [2].

  1. Delivery Delays

Although rare, delays may occur due to:

Weather conditions

Courier disruptions

Customs clearance (for international orders)

We’ll notify you immediately in case of significant delays.

  1. Shipment Tracking

Once your order has shipped, you will receive a tracking number via email to monitor your package’s journey.

  1. Address Accuracy

Customers are responsible for providing accurate shipping information. We are not liable for packages lost due to incorrect addresses.

  1. Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please contact us within 48 hours of receiving your delivery email. We’ll investigate and offer a suitable solution, including replacement or refund.

Need Help?
Contact our customer service at support@carelabcosmetics.com or via our WhatsApp support line.

Shopping Cart